Service
Services
Service Tenet

Adhering to the core concept of “Quality First, Service Forever”, the company is committed to providing efficient, reliable and life-cycle solutions for customers around the world. For domestic and overseas markets, we take “technological empowerment, quick response, local expertise.” as the service orientation.Relying on professional team and international resources, to ensure the excellent performance and long-term stable operation of each product, and to help customers realize the maximization of productivity and the optimization of operating costs.

Service Commitment
Quick Response
quick response
01
Provide a 24-hour global service hotline (with multilingual support in Russian/English/Chinese) to ensure timely reception and processing of customer needs.Response to overseas emergency faults within 4 hours and provide solutions within 24 hours.

Professional Support
Professional Security
02
A localized technical team with factory-certified engineers who have professional knowledge in use of equipment and techniques for maintenance.
Genuine Parts Quality
Original factory quality
03
Commitment to use only 100% original quality parts, eliminating inferior parts, to protect the safety of equipment and consistency of performance.
Transparent Service
Transparent service
04
Standardized services provided with entirely transparent maintenance process and cost details, no hidden charges.
Service Overview
JHC has established a "Three-in-One" service system for overseas customers
Remote Support
Real-time monitoring of equipment operations via an intelligent IoT system, providing remote diagnostics and push recommendations for optimization.
On-Site Service
2.Permanent service stations established domestically and internationally, covering maintenance, repair, and technical support for a seamless customer experience.
Technical Training
3.Customized training programs for operators and maintenance personnel, covering equipment operation, routine maintenance, and basic troubleshooting to enhance customer self-maintenance capabilities.
Service Hours
JHC is committed to providing "worry-free equipment, trusted service" through a globalized and localized approach, delivering a "zero-distance, all-weather, full-lifecycle" service experience.
Standard Service Hours

Monday to Friday, 8:00 AM - 6:00 PM (Holiday appointments available).


Emergency Assistance

Available 24/7, with arrival of engineers to job-site within 72 hours in case of major failures.


Parts Logistics Timeframe

Standard parts delivered within 3 business days domestically, up to 5 days in remote areas. Parts to overseas supplied via priority distributor allocation for timely after-sales support.

HANDLE JHC HARVEST JOY

Obtain technical support and product solutions